Get the insights you need to deliver the best possible customer experience
Repustate helps you listen to and analyze customer feedback across all channels so you can improve your products and services and delight your customers.
Join leading companies using Repustate
Give your patients a voice
Get the insights you need to deliver better health care services, increase patient satisfaction and achieve better health outcomes.
Patient Experience
Repustate identifies which aspects of your health care service can be improved by using sentiment analysis to classifying patient feedback into one of many categories including:
quality of care
medication
diagnosis
service & delays
medical staff
facilities
billing
privacy
Multilingual analysis
We speak the same languages as your customers, so you can process feedback in over 20 languages.
Customizable to your needs
Quickly create sentiment analysis rules that are specific to your industry and unique business use cases.
Competitive advantage
Easily identify and address products and services that need improvement
Turn Patient Feedback Into Action
Your patients each have individual needs that are unique and complex – and it’s easier than ever for your patients to leave you in favor of your competition if things aren’t up to standard.
Repustate let’s you collect valuable patient experience sentiment data from reviews, surveys, and social media comments – so you can increase patient satisfaction.
Healthcare specific ontologies
Repustate automatically identifies and reports on the names of medications, medical procedures, illnesses and diseases. Create a full picture of your patients' health care journey in precise detail.
Safe & Secure
Our data center is HIPAA compliant and keeps you and your patients' data safe & secure. Alternatively, run Repustate locally within your own data centers for the ultimate in data privacy.
The implementation was seamless thanks to their developer friendly API and great documentation. Whenever our team had questions, Repustate provided fast, responsive support to ensure our questions and concerns were never left hanging.
Dr. Salah Alnajem, PhD
CEO of Information Age for I.T. Consultations
” We have used the Repustate Sentiment Analysis API to build a customized sentiment analysis model for Modern Standard Arabic and the Kuwaiti dialect.”
We are very satisfied with the accuracy of Repustate’s Arabic sentiment analysis, as well as their and support which helped us to successfully deliver the requirements of our clients in the government and private sector.
Dr. Ayman Abdelazem
Head of Business Intelligence & Analytics, Nahdi Medical
The implementation was seamless thanks to their developer friendly API and great documentation. Whenever our team had questions, Repustate provided fast, responsive support to ensure our questions and concerns were never left hanging.
David Allen
Author, Speaker and Creator of "Getting Things Done"
Collect Richer Data With Multilingual, Multichannel Sentiment Analysis
Repustate’s fast, accurate analytics let you take your sentiment analysis to the next level – no matter which industry you’re in, or which languages your customers speak.
Dig deep into your customer satisfaction levels across text, video, audio, and online media platforms to give you clarity about what’s working, and what needs improving in your organization.
Patient Experience Success Stories
145 Saudi cities and villages
Aspect-based sentiment analysis
Patient Voice
English & Native Arabic model
Nahdi Medical Patient Experience Solution
Repustate developed a customized aspect-based sentiment model to help Nahdi capture and analyze patient voice data using a customized Arabic NLP model for a pharmacy setting.
12 million surveys annually
Arabic and English
Trends from historical data
Sentiment Analysis
Aspect-based Sentiment Analysis Model for Pena Global & AARP
Repustate helped bring patient voice to the forefront by working with Health-Links to automatically classify hospital patient feedback by sentiment as well as into multiple semantic categories.