Get the insights you need to deliver the best possible customer experience
Repustate helps you listen to and analyze customer feedback across all channels so you can improve your products and services and delight your customers.
Join leading companies using Repustate
Improve your products and services
Get the insights you need to improve customer engagement, satisfaction and experience
Customer Experience
Repustate identifies which parts of your customer experience are working well and which can be improved by using sentiment analysis to classifying customer feedback into one of many categories including:
Pricing
service
selection
location
convenience
cleanliness
ease of use
staff attitude
Multilingual analysis
We speak the same languages as your customers, so you can process feedback in over 20 languages.
Customizable to your needs
Quickly create sentiment analysis rules that are specific to your industry and unique business use cases.
Competitive advantage
Easily identify and address products and services that need improvement
Turn Customer Feedback Into Action
Your customers each have individual needs that are unique and complex – and it’s easier than ever for them to leave you in favor of your competition if things aren’t up to standard.
Repustate lets you collect valuable customer sentiment data from reviews, surveys, and social media comments – so you can decrease customer churn and deliver a better customer experience.
The implementation was seamless thanks to their developer friendly API and great documentation. Whenever our team had questions, Repustate provided fast, responsive support to ensure our questions and concerns were never left hanging.
Dr. Salah Alnajem, PhD
CEO of Information Age for I.T. Consultations
” We have used the Repustate Sentiment Analysis API to build a customized sentiment analysis model for Modern Standard Arabic and the Kuwaiti dialect.”
We are very satisfied with the accuracy of Repustate’s Arabic sentiment analysis, as well as their and support which helped us to successfully deliver the requirements of our clients in the government and private sector.
Dr. Ayman Abdelazem
Head of Business Intelligence & Analytics, Nahdi Medical
The implementation was seamless thanks to their developer friendly API and great documentation. Whenever our team had questions, Repustate provided fast, responsive support to ensure our questions and concerns were never left hanging.
David Allen
Author, Speaker and Creator of "Getting Things Done"
Collect Richer Data With Multilingual, Multichannel Sentiment Analysis
Repustate’s fast, accurate analytics let you take your sentiment analysis to the next level – no matter which industry you’re in, or which languages your customers speak.
Dig deep into your customer satisfaction levels across text, video, audio, and online media platforms to give you clarity about what’s working, and what needs improving in your organization.
Customer Success Stories
145 Saudi cities and villages
Aspect-based sentiment analysis
Patient Voice
Voice of Customer (VoC)
English & Native Arabic model
Nahdi Medical Arabic Sentiment Analyis for Customer Experience
Repustate developed a customized Arabic aspect-based sentiment model to capture and analyze the voice of the customer (VoC) so it could deliver a better customer experience. Areas needing improvement were quickly identified and acted upon.
Aspect-based sentiment model
Twitter sentiment analysis
Semantic search
Survey analysis
Customized
Aspect-based Sentiment Analysis Model for Pena Global & AARP
Repustate developed a customized, semantic, aspect-based sentiment solution for Pena Global and the American Association of Retired Persons (AARP), which seamlessly analysed Twitter and survey data from across the United States.